Internal inquiry becomes almost 0 by Teachme Biz! Customer satisfaction level has also been increased.
―――How was the effect of introducing Teachme Biz?
Kondo: Before introducing Teachme Biz, there were about 20 inquiries coming to the Sales Office everyday such as checking device user guide and payment method, but now there are almost no inquiries.
I feel that the work efficiency has been considerably improved. I have also heard from the drivers who actually use Teachme Biz that it is easy to use.
There are staff members at the sales office 24 hours a day, but there was a problem that the number of people was fewer at midnight, so it was hard for the drivers to reach out to the Sales Office. But with Teachme Biz, the problem can be solved by him/herself.
There were 1-2 payment errors a week due to driver’s mistakes, but now they are almost 0. Customers often use taxis when they are in a hurry, and drivers sometimes make a mistake when they do not know how to use the payment device.
However, Teachme Biz is helpful because we can operate while checking on actual spots. If we make a mistake, it will be troublesome for customers, and of course, the staff at the Sales Office needs to take time and effort to make the correction. Now that error has been resolved and our business is running smoothly.
Teachme Biz is also used for education. Even though we still hand out paper manuals to new employees, but only for notes taking purpose. When they become independent as a driver, they need to remember how to use the devices through the review on Teachme Biz. I also guide them to be able to do self-directed learning on Teachme Biz in their spare time in case that they wonder “How to do this and that?”