―――How are you using Teachme Biz?
Mr. Rei Matsuda : We are currenting operating 10 hotel branches and will keep expanding. In the meantime, we have to recruit new staff and keep training them. For that reason, we need standard operations manuals to facilitate the training. At first, I planned to use Teachme Biz with the operations of Front Office, Kitchen, and Housekeeping, which have achieved my target. In addition to those, recently we are using it in the Back Office operations as well. Moreover, we also use it in the operations at our headquarter, though it was not in my original plan. Recently, we have issued many operations manuals including those of Sales or even Accounting and HR departments – who also use Teachme Biz as a communication approach with employees to instruct them on how to apply for allowance or how to apply for changing their shift etc.
K.Ekachai Panngam : We are now preparing to open a new branch in Thonglor area. One of our preparations is to train staff who are to be newly recruited and make sure they learn the operations in time for the Pre-opening which is coming soon. Teachme Biz allows staff to memorise the operations procedures with pictures or videos without wasting time to read through a huge amount of texts. That lets training flow much easier and faster. For daily use, when staff cannot remember some procedures or face some work troubles, they can check the operations manuals right away. On top of that, they can look up what they need to prepare for the day or what they should improve via their mobile phones before coming to work as well.